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Refund policy

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At The House of Linen, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely happy with your product, our return policy is designed to make the process simple and convenient.

Eligibility for Returns

  • Products must be returned within 15 days of purchase.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Customized or personalized items may not be eligible for return unless they are damaged or faulty.

Return Process

  1. Contact our customer service team at info@thehouseoflinen.com within 15 days of receiving your order to initiate the return process.
  2. Our team will guide you through the return procedure and provide you with a return authorization number (RAN).
  3. Securely package the item(s) with the RAN clearly marked on the package.
  4. Ship the item(s) back to us using a trackable shipping service.

Refund or Exchange

  • Upon receiving the returned item(s), we will inspect them to ensure they meet the return criteria.
  • Refunds will be issued to the original payment method within 7 business days after approval.
  • Exchanges for a different product or store credit may also be arranged, subject to availability.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damaged or Incorrect Items

  • In the case of damaged, defective, or incorrect items, please contact us immediately for assistance.

Contact Us

For any inquiries or assistance regarding returns, feel free to reach out to our customer service team at info@thehouseoflinen